This is experience was created for customers to easily set-up an appointment with Geek Squad to mount their tv, while inputting all of the necessary information in an easy to understand way.
Customers need to answer a series of questions to get an estimate on the cost of the mounting depending on size of tv, surface it will be mounted on, if the customer already has a mount, etc. This informs the crew of how many employees, supplies, and time frame for the appointment. The service also depends on ZIP code, so an exploration on how and when to insert this element ensued. Our team worked through IA, UX, UI, and IxD strategies for revising this page to improve the user flow, better prioritize content, more logically integrate ZIP code funneling, visually simplify page, and introduce new interactions to better engage the users in a fresh design.
Done while at Best Buy.
CX/UX Manager: Rich Hultman
UX/UI Designer: Kelli Fox
First, I researched customer experiences and analyzed what was working well and what wasn't. I then sketched out user flows that would reduce hassle for restricted ZIP areas of service for the user, wireframed layouts with more clear hierarchy of engaging content, and concepted new visual treatments and interactions for the page to bring the creative to life.